Support Policy

Support includes reasonable help with installation, activation, documented DTF Studio workflows, and reproducible defects on supported systems. Support may request logs, a diagnostic package, screenshots, version information, printer details, and reproduction steps.

Support does not include operating the customer’s shop, creating production artwork, repairing equipment, configuring every third-party RIP, guaranteeing physical output, or providing accounting, tax, legal, safety, or regulatory advice.

Support hours and response targets shown at checkout or in the customer account govern the order. Urgent production deadlines do not change the response target unless a separate support agreement exists.