Customer Support

Support covers installation, activation, documented workflows, and reproducible software defects. For the fastest help, include your order number, application version, Windows version, screenshots, and the exact steps that caused the problem.

Email: support@bs4uprinters.com

Before contacting support

Restart DTF Studio and confirm the license status.
Run production preflight.
Confirm the output folder is writable and has free space.
Confirm the correct Windows printer and vendor driver/RIP.
Create a diagnostic package when requested. Diagnostic support packages exclude customer artwork and active working files.

Support cannot guarantee third-party printer, ink, film, powder, curing, heat-press, garment, email-provider, AI-provider, or RIP results.